Returns & Exchanges

At EnChroma, we want you to be completely satisfied with your purchase. If your new eyewear isn't the perfect fit for your style or vision needs, we offer a 60-day hassle-free return and exchange period.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.

• 2.
  Prepare Your Package

  Place the items in their original packaging, ensuring all protective cases, cleaning cloths, and documentation are included to qualify for a full refund.

• 3.
  Label and Ship

  Print the prepaid shipping label provided via email, attach it securely to your package, and drop it off at any authorized courier location.

• 4.
  Receive Refund or Exchange

  Once our warehouse inspects your return, we will process your refund to the original payment method or ship your new selection within 3-5 business days.